{"slug":"refund","title":"Refund & Cancellation Policy","seo_title":"Refund & Cancellation Policy | Traffic Creator","updated_at":"2026-06-01","sections":[{"heading":"1. Credit Purchases","body":"Credit packages are generally non-refundable once delivered to your wallet. Unused credits may be refunded within 14 days of purchase if no campaigns have consumed credits from that purchase."},{"heading":"2. Campaign Cancellation","body":"You may stop active campaigns at any time. Credits already consumed for delivered traffic are not refundable. Remaining allocated credits return to your wallet balance."},{"heading":"3. Service Issues","body":"If a technical failure on our side prevents delivery for more than 48 hours, contact support with your campaign ID. We will investigate and may issue credit compensation at our discretion."},{"heading":"4. Chargebacks","body":"Filing a chargeback without contacting support first may result in immediate account suspension pending investigation."},{"heading":"5. How to Request","body":"Submit a support ticket at \/dashboard\/support or email support@processin.mk with your transaction ID and reason for the request."}]}